Browse the shop, open the product you want, choose any available options, add the item to your cart, and complete checkout. Review your contact information, shipping or pickup details, payment method, and order total before submitting your order.
You may be able to browse and purchase without an account, but creating an account gives you access to your order history, tracking details, saved information, store-credit wallet, Daily Crystal Spin, wholesale applications, and other customer benefits.
Select Sign In or Account from the shop menu, choose the registration option, and enter your name, email address, and password. Use an email address you can access because order confirmations, tracking information, and account notices may be sent there.
Signing in connects the order to your customer account. It also allows the checkout page to find your available store-credit balance and gives you the option to apply credit to the order.
Guest checkout may be available. Guest orders are connected to the contact information entered during checkout, but guests do not receive account-only features such as the Daily Crystal Spin or store-credit wallet.
Orders should normally be placed through the website so inventory, payment, shipping, and order records remain accurate. Contact us directly if you need help completing an order.
After checkout, the order will appear in the system and you may receive an order confirmation by email. Signed-in customers can also view the order through their customer account.
Confirm your full name, email address, phone number, shipping address, apartment or suite number, city, state, ZIP code, delivery or pickup selection, and payment method. Incorrect information may delay fulfillment or cause delivery problems.
Contact us as quickly as possible. We may be able to update an order before it is packed, but changes cannot be guaranteed after fulfillment begins.
Contact us before the order is packed. Depending on inventory and payment status, you may need to place a separate order.
Contact us immediately. An order may be cancelled before it is packed or shipped when possible. Orders that have already shipped, been delivered, or been completed cannot simply be cancelled.
Awaiting Payment means payment has not been completed. Payment Received means payment was recorded. Confirmed means the order was accepted. Packing or Preparing means the order is being assembled. Ready means the pickup order is available. Shipped means the package was given to USPS or prepared for USPS acceptance. Out for Delivery means a local delivery is on the way. Delivered means delivery was completed. Completed means fulfillment is finished. Cancelled means the order will not be fulfilled. Refunded means the eligible paid amount was recorded as refunded.
Sign in to your customer account and open your order history. You may also contact us with your order number.
Your order number appears in your confirmation, customer account, receipt, and other order-related communications. Include it whenever you contact us about an order.
Available payment methods are shown during checkout and may include PayPal, cash, debit card, credit card, invoice, or other methods enabled by the store. Options may vary by shipping, pickup, delivery, online checkout, or in-person purchase.
An order may be saved before payment is completed, but it does not move forward as a paid order until payment is received or an authorized staff member records payment.
Your unpaid order may remain saved so you can try again. Return to your cart, customer account, or payment page to complete payment.
Yes, when PayPal is available during checkout. After placing the order, you will be sent to PayPal to complete payment.
The order was created, but payment was not completed or confirmed. Complete payment through the available option or contact us for assistance.
Pay-at-pickup may be available when shown during checkout. Some items or order types may require advance payment.
Cash or another pay-on-delivery method may be available only when displayed during checkout. Availability may depend on the delivery area and order type.
Yes. Order and payment details may be available through your customer account, email confirmation, printed receipt, or store receipt system.
Store credit is a promotional balance connected to a registered customer account. It may be earned through the Daily Crystal Spin, loyalty activity, administrative adjustments, promotions, cancelled eligible orders, or other store programs.
Sign in to your customer account or open the Daily Crystal Spin page. Your available balance and credit activity will be displayed there.
Sign in before checkout. When available credit is found, the cart displays your Store Credit Wallet and an Apply Store Credit checkbox. Store credit is not automatically used. Check the box only when you choose to apply it.
No. Applying store credit is optional. Leave the box unchecked when you want to save the available credit for another eligible order.
The checkout system applies available credit up to the eligible order balance when the option is selected. It will not reduce the amount due below zero.
Store credit may cover an eligible order when the available balance is enough. Any remaining balance must be paid using an accepted payment method.
Yes. Each store-credit reward expires 30 days after the date it was earned. The expiration date is displayed beside each positive credit entry in your Daily Crystal Spin or credit activity history.
Each reward is treated separately and expires 30 days after its own earned date. A reward earned today will expire later than a reward earned earlier.
The system uses the credit that will expire first. This helps customers use older credit before newer credit.
The unused expired amount is removed from the available wallet balance and recorded in the credit transaction history.
Expired promotional store credit is normally not restored. Store credit must be used before the expiration date displayed in the account.
No. Store credit has no cash value and cannot be exchanged, withdrawn, sold, transferred, or converted to cash.
No. Store credit belongs to the customer account that earned or received it and cannot be transferred between accounts.
Yes. Active unexpired credit rewards remain in the same wallet balance until they are used or expire.
No. Each reward expires after 30 days, so rewards cannot remain in the account indefinitely.
No. Store credit is connected to the registered customer account. You must sign in so checkout can identify the correct wallet.
Confirm that you are signed in using the same customer account that earned the credit. Also confirm that the credit has not expired and that the order is eligible for store-credit use.
The amount eligible for store credit is determined by the checkout system and store rules. The cart will calculate the permitted credit automatically.
Store-credit use may be limited or unavailable on wholesale purchases, special pricing, reseller orders, case orders, or other restricted transactions. Checkout will show whether credit is available.
Store credit may not combine with every coupon, promotion, sale, wholesale price, special offer, or restricted product. The checkout total will show what is permitted.
Eligible store credit may be restored when an unpaid or incomplete order is cancelled before fulfillment, depending on the credit status and expiration rules.
Promotional store credit used on a paid order is not returned, converted to cash, or included in the cash, card, or PayPal refund. Only the amount actually paid using an eligible payment method is refunded.
No. Promotional credit is not cash. The refund covers only the eligible amount actually paid after the store credit was applied.
For example, if the order was $12.29 and $2.00 in store credit was used, the customer paid $10.29. The eligible refund is $10.29, and the $2.00 promotional credit is not returned as cash or restored to the wallet.
The Daily Crystal Spin is an account-based loyalty feature that gives eligible signed-in customers one opportunity each calendar day to receive promotional store credit.
Each eligible customer account may spin once per calendar day.
You can spin again on the next calendar day after the system resets daily eligibility.
No. Creating duplicate accounts, sharing accounts, manipulating account information, or attempting to bypass spin limits may result in rewards being removed or the store-credit account being frozen.
Rewards are generated by the store’s reward system. Odds may consider customer history, paid orders, loyalty, recurring purchases, total spending, account activity, and other behavior categories.
Not necessarily. New, recurring, loyal, and VIP customers may have different reward ranges or odds based on their verified paid order history.
The system may classify customers as new, recurring, loyal, or VIP based on paid orders, total spending, and other account activity.
A daily spin may award one of the available promotional credit amounts determined by the reward rules. Reward amounts and odds may change without notice.
The reward is added to the signed-in customer’s store-credit wallet immediately after a successful spin.
Each spin reward expires 30 days after the date it was earned. The exact expiration date appears beside the transaction in your recent activity.
No. Daily Spin rewards are promotional store credit only and have no cash value.
Yes. The store may freeze, restrict, correct, reverse, or suspend rewards in cases involving technical errors, abuse, duplicate accounts, manipulation, fraud, chargebacks, policy violations, or other suspicious activity.
The server-recorded reward and transaction history are the official result. Contact us if the displayed animation and wallet transaction do not match.
Yes. Eligible orders are shipped through USPS.
We ship through the United States Postal Service, USPS.
Most orders are prepared and shipped within 1–2 business days. Processing time may be longer during large sales, holidays, severe weather, unusually high order volume, inventory reviews, customized orders, or other delays.
No. Orders do not ship on Sundays.
No. USPS does not operate normally on federal postal holidays, so orders will ship on the next available business day.
Tracking information is provided after the order is packed, a USPS label is created, and the order is marked shipped. Tracking may be sent by email and shown in the customer account.
Label Created means the shipping label was generated, but USPS may not have scanned the package yet. Allow time for the first acceptance or transit scan.
USPS tracking sometimes updates late, misses an acceptance scan, or does not show movement until the package reaches another facility. Allow time for additional scans.
Yes. USPS may transport a package even when the initial acceptance scan is missing. The first visible update may appear at a regional facility or destination city.
USPS routes packages through processing centers based on its transportation network. A package may travel through another city or state before reaching the destination.
USPS delivery time depends on the selected service, distance, weather, holidays, transportation conditions, and USPS operations. Delivery dates are estimates and are not guaranteed unless the purchased USPS service specifically provides a guarantee.
No. Estimated arrival dates are controlled by USPS and may change. We control order preparation and shipment, but we do not control USPS transportation or delivery operations.
Allow additional time, especially during weekends, holidays, severe weather, or high-volume periods. Contact USPS with the tracking number. You may also contact us so we can review the shipment information.
Check your mailbox, porch, parcel locker, front desk, mailroom, side door, garage, household members, and nearby neighbors. USPS may scan a package before final placement. Contact your local USPS office with the tracking number. If the package is still missing, contact us with your order number.
Contact USPS immediately and request the GPS delivery scan information when available. Also contact us with the order number, tracking number, and details about the delivery location.
Contact us immediately. We cannot guarantee changes after the order is packed or shipped. Customers are responsible for entering a complete and accurate address.
We will review the reason for return. Reshipping charges may apply when the return was caused by an incorrect address, missing apartment number, refused package, unclaimed package, forwarding issue, or other customer-address problem.
A USPS Delivered scan is considered evidence of delivery. Replacement or refund decisions depend on the shipment record, address information, USPS investigation, available evidence, and store policy.
Eligibility depends on the USPS service and insurance attached to the shipment. Contact us before filing duplicate claims so the shipment can be reviewed properly.
Insurance depends on the USPS service selected, order value, and shipping method. Not every shipment automatically includes the same level of coverage.
Crystals, stones, jewelry, glass, and other products are wrapped and packaged according to their size, weight, shape, and fragility. Packaging materials may include protective wrap, boxes, padding, bags, or other suitable materials.
Packing evidence may be recorded for order accuracy, shipping documentation, damage disputes, missing-item claims, or delivered-empty-package claims.
The package, label, wrapping, and internal materials may be required when reviewing damage, missing-item, tampering, or carrier claims.
Contact us promptly with your order number and clear photographs of the outside package, USPS label, opened box, packing materials, and damaged item. Do not discard anything until the review is complete.
Photograph the package before discarding it, including all sides, seals, USPS label, internal packaging, and contents. Contact us and USPS promptly.
Contact us with the order number and identify the missing item. The packing record, product list, inventory activity, package weight, and available packing evidence may be reviewed.
Original or return shipping charges may be nonrefundable unless the refund or return was caused by a verified store error. Carrier charges are generally not recoverable after shipment.
Yes, when pickup is enabled. Choose Pickup during checkout and follow the instructions provided with your order.
Wait until the order status changes to Ready or you receive a pickup notification. Placing the order does not mean it is immediately ready.
Bring the order number and, when requested, identification or payment confirmation matching the order.
Contact us in advance with the authorized person’s name. Identification or order confirmation may be required.
Pickup holding periods may vary. Contact us if you cannot collect the order promptly.
Local delivery may be available for eligible ZIP codes when shown during checkout.
Enter your delivery information during checkout. The website will display delivery when the address or ZIP code is eligible.
Delivery timing depends on the selected or approved delivery schedule, order preparation, driver availability, traffic, weather, and communication with the customer.
The order has been assigned for delivery or is currently being transported to the customer.
The driver or store may contact the customer. Redelivery fees, pickup requirements, or other arrangements may apply.
Yes. Enter gate codes, building details, access instructions, or other useful information in the order notes. Do not include sensitive payment information.
Return eligibility depends on the product type, condition, packaging, timing, hygiene concerns, and reason for return. Contact us before sending or bringing anything back.
Yes. Contact us first. Unauthorized returns may not be accepted or processed.
Report damage, missing items, wrong items, or delivery problems as soon as possible after receiving the package. Delayed reports may make investigation difficult.
Yes. Eligible returns generally must be unused, unworn, unaltered, and returned with original packaging when applicable.
Products sold sealed must remain unopened to qualify for return consideration unless the item was defective or incorrect.
Opened, used, burned, tested, consumed, contaminated, or unsealed personal, spiritual, fragrance, body-care, herbal, candle, incense, oil, or consumable products are generally not returnable.
For hygiene reasons, earrings are not returnable or refundable once opened, tried on, or worn.
Eligible unworn jewelry may be considered for return when it remains in its original condition and packaging. Customized, damaged, altered, worn, or hygiene-restricted jewelry may not qualify.
Natural variations are not defects. Color, pattern, clarity, inclusions, shape, texture, veins, chips, pits, weight, and markings may differ because crystals and stones are natural materials.
Approved refunds are recorded against the order. The method and timing depend on how the eligible amount was originally paid.
The store may record the refund promptly, but PayPal, card issuers, banks, and payment processors control how long it takes for funds to appear.
Shipping may be nonrefundable unless the return resulted from a verified store error or another approved reason.
The customer may be responsible for return shipping unless the item was incorrect, damaged due to a verified store issue, or otherwise approved for prepaid return.
Refunds normally require return or other verification unless the store approves a different resolution.
Refused or unclaimed packages may be treated as returns. Original shipping, return shipping, handling costs, or other charges may be deducted when permitted.
The order, tracking, delivery scans, customer communications, packing records, photographs, receipts, and other evidence may be submitted to the payment provider. Store accounts or rewards may be restricted during a dispute review.
Natural stones vary. Exact-item listings show the specific item when stated. Assorted, random-pick, multiple-quantity, wholesale, or representative-photo listings may include a comparable item from available inventory.
Assorted means the color, pattern, shape, style, stone, or design may be selected from the available inventory. Specific requests may be considered but are not guaranteed unless confirmed.
Measurements and weights are approximate unless the listing specifically identifies an exact measurement. Small differences may occur because of scale calibration, rounding, natural shapes, packaging, or handmade wrapping.
Natural formations commonly contain internal fractures, inclusions, veins, mineral deposits, rough areas, pits, color changes, or uneven surfaces. These characteristics are not automatically damage.
Lighting, cameras, editing, background colors, and device displays can affect appearance. Natural stone color may look different in person.
No. Wire-wrapped jewelry, handmade pendants, crystal sets, candles, labels, packaging, and other handmade products may have small differences.
Handle them carefully and avoid dropping or striking them. Research the specific mineral before exposing it to water, salt, sunlight, heat, oils, cleaners, chemicals, or temperature changes.
No. Some minerals may dissolve, rust, release residue, become damaged, or contain unsafe components. Do not place a stone in water unless you have confirmed that the specific mineral is water-safe.
No. Some stones may fade or change with prolonged sunlight. Use a safer cleansing or display method when uncertain.
Small crystals, jewelry parts, beads, carvings, points, and accessories may create choking, cutting, or swallowing hazards. Keep them away from babies and small children unless supervised by a responsible adult.
Some minerals, oils, herbs, smoke, small stones, and spiritual products may be unsafe for pets. Keep products out of reach and consult a veterinarian regarding pet exposure.
No. Crystals and spiritual products are sold for decorative, collectible, cultural, personal, meditation, or spiritual purposes. They are not medical devices and do not diagnose, treat, cure, or prevent disease.
No. Spiritual, metaphysical, traditional, cultural, and energetic descriptions are provided for educational or personal-interest purposes. Individual beliefs and experiences vary.
No. Never replace professional medical advice, diagnosis, prescriptions, emergency care, or treatment with crystals, spiritual practices, herbs, oils, candles, or other store products.
No product should be ingested unless it is specifically manufactured, labeled, and sold for ingestion. Store oils are not automatically food-grade or safe for internal use.
Some oils require dilution and patch testing. Avoid the eyes, mouth, broken skin, children, pets, pregnancy-related use, allergies, or medical conditions unless appropriate professional guidance has been obtained.
Burn candles on a stable, heat-resistant surface away from children, pets, curtains, paper, herbs, oils, crystals that may crack from heat, and other flammable materials. Never leave a burning candle unattended.
Use fireproof containers, ventilation, and adult supervision. Keep smoke and flame away from children, pets, respiratory sensitivities, flammable objects, and unattended areas.
Yes. Approved trade customers may access wholesale products, trade prices, case quantities, stock, and minimum order requirements through the Wholesale page.
Create or sign in to a customer account and submit the wholesale application. Wholesale access becomes available after review and approval.
No. Wholesale applications may require verification and approval before trade pricing is shown.
The trade price is the wholesale price per individual unit before multiplying by the number of units included in a case.
Per Case shows how many individual units are included in one wholesale case.
The case total is the trade price per unit multiplied by the number of units in the case. For example, a $16 trade price with 6 units per case equals a $96 case total.
MOQ means Minimum Order Quantity. On the wholesale page, it shows the minimum number of cases or units required for the product according to the listing.
When a listing is sold by case, the order quantity represents the number of cases. The product card shows the unit price, units per case, and case total.
Products marked by case must be purchased according to the listed case quantity and minimum order requirement.
Yes. Trade prices, stock, case quantities, minimums, availability, and suggested retail prices may change based on inventory and business costs.
RRP means Recommended Retail Price. It is a suggested resale reference and does not guarantee the price or profit a reseller will receive.
No. Resellers control their own pricing, fees, expenses, taxes, sales, and business decisions. Suggested margins are estimates only.
Wholesale, case, reseller, clearance, custom, and bulk purchases may have different or more limited return conditions than ordinary retail purchases.
Wholesale customers may have account access, but promotional credit rules may limit use on wholesale or trade-priced orders.
Wholesale products are intended for approved resellers, stores, gift shops, spiritual businesses, vendors, and other eligible trade customers, subject to applicable laws and product rules.
No. Inventory remains available while supplies last. Adding an item to a cart does not permanently reserve stock until the order is completed and accepted.
Inventory may change due to retail purchases, wholesale purchases, in-person sales, corrections, damaged items, cancelled orders, or administrative updates.
Applicable sales tax is calculated according to the store system, order type, customer location, and legal requirements.
The store may request business, reseller, tax-exemption, or other verification documents before providing certain wholesale benefits or tax treatment.
Customer information is used to process orders, provide account access, communicate about purchases, arrange fulfillment, provide support, prevent fraud, and operate store features.
Customer information is not sold as a product to advertisers. Information may be shared with service providers only as needed for payments, shipping, website operations, legal obligations, fraud prevention, and order fulfillment.
A phone number may be used for pickup, delivery, order questions, address problems, payment issues, or urgent fulfillment communication.
Email is used for account access, receipts, order confirmations, payment notices, tracking, status updates, support, and other order-related communication.
Sign in to your customer account and open the profile, address, or settings section.
Use the password-change option in your customer account or the password-recovery process on the login page.
Confirm that you are using the correct email and password. Use password recovery when available or contact us for assistance.
Yes. Accounts, wholesale access, store credit, Daily Spin access, or ordering privileges may be restricted for fraud, abuse, duplicate accounts, chargebacks, threats, policy violations, suspicious activity, or misuse of the website.
Use the contact page or the contact information displayed on the website. Include your full name, order number, and a clear explanation when asking about an order.
Provide your name, order number, email address, description of the issue, photographs when relevant, USPS tracking number, and any communication or evidence connected to the problem.
Response times vary based on business hours, order volume, weekends, holidays, and the type of request. Messages are reviewed as soon as reasonably possible.
USA House of Crystals LLC operates from Phoenix, Arizona. Pickup or in-person service is available only when specifically arranged or offered through checkout.
Do not arrive without confirmed pickup or visit instructions. The website will provide available pickup options and order notifications.
Prices, discounts, shipping, fees, bundles, promotions, and inventory may vary between the website, wholesale portal, marketplaces, events, and in-person sales.
Prices and availability may change until an order is completed. A completed order uses the final price recorded at checkout unless a correction is required for an obvious technical or pricing error.
The store may correct obvious technical, calculation, listing, inventory, or pricing errors before fulfillment and may contact the customer with available options.
The store may refuse, cancel, limit, or review orders involving fraud concerns, pricing errors, unavailable inventory, unsafe requests, abusive conduct, payment problems, duplicate transactions, or policy violations.
No. Many crystals, stones, carvings, handmade items, sets, and wholesale products are limited, unique, or one of a kind.
Sold out means the available website inventory has reached zero or the product is temporarily unavailable.
Some items may be restocked, while unique crystals, carvings, handmade products, discontinued products, and limited inventory may not return.
You may contact us with a request. Availability, matching, price, size, color, and fulfillment are not guaranteed until confirmed.
Many products may be purchased as gifts. Enter the correct recipient and shipping information, and add appropriate notes during checkout.
Add the requested message in the order notes when available. Inclusion depends on order processing and available materials.
Custom crystal, intention, altar, gift, jewelry, spiritual, or wholesale bundles may be available depending on inventory and workload. Contact us with the intended purpose and budget.
Customized, personalized, specially assembled, made-to-order, altered, or reserved products may be nonreturnable and nonrefundable unless there is a verified store error.
No. Review the entire product page, photographs, quantity, case information, title, description, price, and available options before ordering.
One piece means the listed price includes one individual item unless the listing clearly states a different quantity, set, pair, bundle, case, or assortment.
Check the title, description, quantity statement, case quantity, and included-items section. Contact us before ordering when anything is unclear.
Contact us before the order ships. The quantity stated in the listing and recorded in the order controls what is included.
No. A wishlist saves the product reference but does not reserve inventory or lock the price.
Not permanently. Inventory may remain available to other customers until checkout and order processing are completed.
Yes, but the product may sell out, change price, or become unavailable before checkout.
The FAQ, product listings, checkout notices, return rules, privacy policy, terms, shipping information, wholesale terms, and other published website policies work together. Contact us before purchasing when you need clarification.